Shipping policy
Shipping & Return policy
Thank you for shopping at Zz-store. We are dedicated to delivering your orders quickly and safely.
Return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 03191062400
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 03191062400
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us 03191062400
1. Free Shipping Across Pakistan
We are happy to offer 100% Free Shipping on all products across Pakistan. There are no hidden charges or minimum order requirements. What you see is what you pay!
2. Cash on Delivery (COD)
For your convenience and trust, we offer Cash on Delivery (COD) all over Pakistan. You only pay when the package is delivered to your doorstep. Please ensure you have the exact amount ready at the time of delivery.
3. Delivery Time
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Processing Time: All orders are verified and dispatched within 1 to 2 business days.
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Delivery Time: Once dispatched, your parcel will reach your doorstep within 4 to 5 business days.
Note: Delivery times may vary slightly during public holidays, extreme weather conditions, or promotional events.
4. Order Tracking
As soon as your order is shipped, you will receive a confirmation message or email with a tracking number so you can track your parcel's journey.
5. Incorrect Address
Please make sure to provide a complete and correct delivery address along with an active phone number. We will not be responsible for delayed or returned parcels due to an incorrect address.